FAQs - General InfoFAQs-website-operation

frequently asked questions about website operation


Q: Where are you based?

A: Gerardi Gems is based in Southern Oregon's Rogue Valley, just north of the California state line in a town called Ashland.

Q: Why don't I see any sales tax charged to my order when I check out?

A: Since Gerardi Gems is based in Oregon, we follow our state's tax laws when conducting business on our website.  In Oregon there is no sales tax.

Q: Does the slideshow at the top of the page have any special features?

A: Yes it does! You can click on any of the images as they pass by and it will take you to that product's detail page, and you can add any product in the slideshow to your shopping cart by clicking the lower right corner of the product image. Also, you can use the arrows on each end of the slideshow to navigate the product images.

Q: Any other special features?

A: There is.  When you are on any of our product detail pages, you can click on the product image to the left of the "add to cart" button to see an enlarged version of that image

Q: How can I recieve the Gerardi Gems newsletter?

A: There is actually two ways to sign up to recieve our newsletter: 1) Click/Tap our "Subscribe to Newsletter" link on the right side menu and fill out the form. 2) Go to our Login tab on the Main Menu and register as a Gerardi Gems user, and you will automatically be subcribed to our newsletter.

Q: Why does the Navigate Gems Blog menu disappear from the right side of the page?

A: The "Navigate Gems Blog" is there to help you more easily read our blog posts. It is set up by what year the post was created, just click to open or collapse the year, and you will see the titles of all the posts of that year. This navigation feature only appears when you are on one of our blog pages. There is also a link at the end of each post that will return you to our main blog page.

Q: Can I adjust how big or how small the website displays on my screen?

A: Yes you can. In most modern browsers, if you hold down the CTRL key and then tap the plus (+) key, the webite will get bigger. Consequently, if you hold down the CTRL key and then tap the minus (-) key, the website will get smaller in size.

Q: Do I have to use any certain type of browser for Gerardi Gems to display correctly?

A: Our website validates to XHTML and CSS web standards and is designed to be compatible with all modern browsers. If you wish to update your browser please click on the Browser Requirements link at the bottom of the page. 

Q: Is it important to read Gerardi Gems' website policies?

A: It is always best to be knowledgeable of any website's business policies, as website policies govern your visit.  All of our operational rules are located in the footer menu on the Policies button.